Tanya opted for a Team Leader or Supervisor Level 3 Apprenticeship after taking on management responsibilities in her role.
Find out how it has helped boost her confidence and gain a promotion.
“The main thing that it has done is build my confidence. It’s helped me to help my team.”
I’m the Registrations and Certifications Team Leader at Shaw Trust. Previously I was the Registration and Certification Officer but after completing my apprenticeship I became the Team Leader.
We register learners and certificate them, but I overlook the three team members and make sure that things are being done timely and accurately. I’ve been with Shaw Trust for four years now.
When I was the Registration and Certification Officer, we got another team member who I managed, but it wasn’t really official. We then employed more people to work underneath me, and because I had the knowledge, they offered me the chance to do an apprenticeship. I’m glad I did because it teaches you a lot more than you probably think.
The main thing that it has done is build my confidence. I didn’t really like to say how I felt before I did the apprenticeship. I would just say “oh it’s alright I’ll do that for you” and I’d never speak up about my workload.
Now I don’t do the registrations and certifications I can even out everyone’s responsibilities. Which has given me the opportunity to work on the processes. Doing this apprenticeship has also helped me have a better understanding of the different learning styles which has helped me identify what learning styles my team members have.
My management changed quite a lot and so that was a bit of a barrier for me. But everyone was supportive and encouraged me with my apprenticeship. My managers gave me a day of learning each week and sent me off-the-job learning to look at.
My tutor Michelle was always so supportive of me as well. When I was going through problems at home she was always checking in on me to make sure I was ok. Michelle never made me feel under pressure and let me work at my own pace. I am grateful for Michelle for not giving up on me and giving me the confidence to complete my apprenticeship.
Yes, definitely. I wish I had done an apprenticeship when I first left school, and I think everyone should consider it. Unlike going to college, you get paid to learn and you get to deal with real life staff rather than learning from a textbook, so I’d recommend it.
I’d quite like to see what other opportunities there are within the Operational Support Service team. But at the moment, I’m focusing on trying to improve the processes within the team. I haven’t really been in the position that long, so I’d like to just make sure that it’s all done correctly before I move on and help my team progress as well so.
We offer a range of apprenticeships from entry-level to senior management. Find out you can upskill in your role.