“I thought I knew what customer service really was, but there’s more to it than I thought. It’s not just about greeting your customers, its about the business place, it’s keeping your colleagues in the workplace safe, knowing certain laws when you’re working in certain areas. Doing the customer service course and having something recent on my CV helped me stick out. When you’re applying for a job on a till and they want to offer you a supervisor position, that becomes a bit of a confidence boost right there in itself.”
– Paula, Level 1 Customer Service course
Please select the course you want to join for further information, eligibility and to register online.
We are rated as a ‘Grade 1’ Ofsted ‘Outstanding’ provider of skills and education, which is the highest accolade given following an inspection from Ofsted. We care about each and every one of our learners and want to see them fulfill their potential, progress and meet their individual goals.
Our staff are highly skilled and well-qualified in what they do and are able to provide personalised solutions and understanding for each of our learners regardless of background, disability or personal barriers. Click here to read some of the stories of the people we have supported.
Skills Support for the Unemployed (SSU) supports school leavers, unemployed people and jobseekers to gain skills and qualifications, and provides local employers with a talented pool of employees.
Our SSU courses are delivered in response to local area employment needs through working closely with Job Centres, youth organisations, charities and other organisations who support unemployed people within the local community, alongside engagement with local employers to fulfill needs and provide sustainable opportunities.