Sales Skills

Sales can mean anything from selling a cup of coffee to selling merchandise or houses or even holidays. There are a wide range of sales jobs and lots of different ways to sell including cold calling, face to face in shops, etc. This course covers the ways in which you can improve your sales, learn how to negotiate and build rapport with your prospective customers.

Deep product knowledge is vital to making any sale, whether large or small. If a customer asks you questions about a particular product or service, and you find yourself unable to answer, your sale will very likely fall through - a dismal prospect for those who may make their principle living off commissions.

Who Is It For?

This course is aimed at anyone who works or aspires to work in sales.


  • Instant certification
  • Approved by CPD



What Will You Learn?

The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term. It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids. We’ll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. We’ll take a look at negotiation. We’ll highlight how you can avoid it, what to say if you’re drawn into it, and how you can use your negotiating skills to land the sale and much more.

  1. Basic Rules for Sales People
  2. Cold Calling
  3. Face-to-Face Meetings
  4. Rapport Building
  5. Sales Presentations
  6. Results Selling
  7. Handling Negotiations
  8. Dealing With Objections
  9. Closing the Sale

Course Cost:



120 Minutes

Course Approved By:


Pass Rate:


Systems Requirements

Operating System: Windows 7+ or Mac OSX (10.8+)
Browser: A modern and up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM Additional
Software: Flash Player (latest version) Download
Speed: Broadband (3Mb+)

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