Male and female shouting at eachother

Conflict Resolution in Workplace

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management. ‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised.’  Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity, conflict at some point, is inevitable.

Who Is It For?

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.

Benefits

  • Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams
  • CPD approval means that this course can be used by those that need to prove they are continually developing themselves
  • Online training is flexible, efficient and cost-effective.

Modules

6

What Will You Learn?

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

  • The Causes and Symptoms of Conflict at Work
  • Resolving Conflict
  • The Five Conflict Modes
  • Using the Modes
  • Assertiveness
  • Making Positive Outcomes

 

Course Cost:

£19.99

Duration:

45 minutes

Course Approved By:

CPD

Pass Rate:

70%

Systems Requirements

Operating System: Windows 7+ or Mac OSX (10.8+)
Browser: A modern and up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM Additional
Software: Flash Player (latest version) Download
Speed: Broadband (3Mb+)

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