Customer Service
Qualifications and courses for your first job, a new job, promotion or to upskill your staff.

Work in any sector supporting customers

Can you provide great customer service that will see you retain customers and grow a business? A career in customer service means being able to use multiple platforms to interact with customers via the phone, email, chat, social media – or in person. 
If you’re an employer looking for bespoke and cost-effective solutions to your staff training needs, we have a number of qualifications for upskilling.

Work with the newest teachnologies

Become a great problem solver

Learn the value of great teamwork

Develop wide-ranging skills to progress your career

Courses for Jobseekers

Our courses for jobseekers or those that are economically inactive provide you with key skills and qualifications to start your career in customer service.

Traineeships for 16-24 year olds

Our traineeships are a great way for young people to take their first step on the career ladder, providing the key skills and qualifications that employers are looking for – our traineeships offer progression to an apprenticeship or employment. Or if you’re an employer, traineeships provide you with the opportunity to plug a skills gap and help to reduce youth unemployment.

Apprenticeships are a great way to enhance knowledge and skills while working – a cost-effective solution to your training needs. 


Fully-funded Courses

Available in East Sussex, Essex and Kent for SMEs that meet the criteria – find out if you’re eligible now and upskill your staff with accredited – and fully-funded – qualifications.

eLearning Courses

Completed anytime, anywhere – our courses provide instant certification and are approved by CPD, IIRSM and RoSPA for continous professional development.

Customer Service Training

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality…

Developing Good Employee Relationships

Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining…

Introducing GDPR

The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals…

Objective Setting

Also referred to as “Goal setting” creating objectives involves the development of an action plan designed to motivate and guide…

Performance Management

Performance management is a process of ensuring that set of activities and outputs meets an organization’s goals in an effective…

Sales Skills

Sales can mean anything from selling a cup of coffee to selling merchandise or houses or even holidays. There are…
0 %

of SME Twitter users say it’s important to provide customer service using the network

Source: Twitter

0 %

of organisations working to improve customer service report an increase in revenue.

Source: World Health Organisation

0 %

of buyers are willing to pay more for a great customer experience.

Source: PWC

Contact us:

01245 254 875

Please fill out the form below and one of our engagement team will get in touch with you to discuss further.

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