Two-week customer service and retail course and guaranteed interview with The Body Shop

Course Start Date:

12 September 2022


2 weeks


You must be 18+ and in receipt of benefits.


Multiple Locations



Contact Details: with subject line 'The Body Shop'

How To Apply:

Please download and complete the application form. You can send it to with subject line ‘The Body Shop’ or attach it to your registration below.


Stand out from the crowd with our fully-funded Sector-based Work Academy in customer service and retail!

PLUS guaranteed interview with The Body Shop with the opportunity to progress into employment!

Course Outline:

Qualifications overview:
Level 1 Customer Service:

You will complete the following units:

  • Customer Service Principles.
  • Understanding How to Work in a Customer Service Role.
  • Communicating with Customers.
  • Using a CV and Covering Letter to The Body Shop for a Job.

Level 1 Retail:

You will complete the following units:

  • Understanding the Business of Retail
  • Understanding Customer Service in the Retail Sector

  • Understanding How a Retail Business Maintains Health, Safety and Security on its Premises

  • Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business

Upon successful completion you will gain a BTEC Level 1 Certificate in the Principles of Customer Service and Level 1 award in Retail Knowledge.

PLUS meet some of the team from The Body Shop!

Locations include: 

  • Barnstaple
  • Bath
  • Bristol Cabot Circus
  • Bristol Queens Road
  • Cheltenham
  • Clarks Village Outlet
  • Cribbs Causeway
  • Guernsey
  • Hereford Commercial St
  • Jersey
  • Newton Abbot
  • Taunton
  • Truro
  • Ashford
  • Ashford Outlet
  • Camberley
  • Canterbury Whitefriars
  • Epsom
  • Farnborough
  • Kingston-upon-Thames
  • Basingstoke
  • Bracknell
  • Didcot
  • Fareham
  • Gunwharf Quays Outlet
  • High Wycombe
  • Isle Of Wight
  • Oxford Westgate
  • Portsmouth
  • Reading
  • Salisbury
  • Southampton
  • Whiteley Village
  • Winchester
  • Windsor
  • Bedford
  • Hatfield Outlet
  • Ipswich
  • Kings Lynn
  • Northampton
  • St.Albans
  • Blackburn
  • Blackpool
  • Cheshire Oaks Outlet
  • Macclesfield
  • Preston
  • Wigan


Following the 2 week Sector-based Work Academy, you will have a guaranteed interview with The Body Shop.

The BTEC Level 1 Certificate in the Customer Service and Level 1 Award in Retail Knowledge are transferable qualification and will assist you in your first step to your career within any industry and could see you dealing with customers in person, over the phone, through live chats, email or social media.

Entry level positions include Customer Service Assistants, Customer Service Advisor or a Customer Service Administrator. You can progress into roles where you become a product expert and possess extensive knowledge, a team leader motivating staff or a customer services manager responsible for implementing procedures and maintaining quality


  • Learn with skilled and experienced tutors that put care into developing and progressing careers.
  • Learn with a ‘Grade 1’ Ofsted ‘Outstanding’ national training provider.
  • Receive initial and ongoing support and guidance for your CV, interview techniques and job applications.

Apply now

Apply now

To apply please complete the form below and attach your completed application form.

Please upload a copy of your completed application form below.
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