Complaints Procedure

We are sorry that you're having a problem with a product or service supplied by Ixion. We welcome your feedback to improve our level of service.

To ensure Ixion deals with your complaint quickly and effectively, we have a:

Complaints Policy and Procedure (Click here)

To capture everything  Ixion needs to resolve your complaint efficiently, please complete the

COMPLETE THIS FORM: Complaints Policy and Procedure Form (Click here)

Once you have downloaded and completed the form above, please choose one of the following:

Email to: 

If your complaint is for New Enterprise Allowance (NEA) provision please send to


If your complaint is regarding other Ixion training provision please send to


Post to:

Quality Compliance Manager

Ixion Holdings (Contracts) Limited
Halford House,
2nd Floor,
Coval Lane,
Chelmsford, Essex
CM1 1TD, United Kingdom