GC& P ESF Courses

Ixion Taster Courses

Calendar - 3 Day Courses - Dates 

Greater Cambridgeshire & Greater Peterborough area

# Click on Course Name (by Town) to find out more

# Click on the dates to begin Registrationn

.ELIGIBILITY: check to see if WHERE YOU WORK is eligible: Check Postcode »

Cambridge: .............3 day courses

CUSTOMER SERVICE........................ 1, 8/9 March

MANAGEMENT.............................15, 23/24 March

SOCIAL MEDIA BUSINESS ..........22, 27/28 March

TEAM LEADING............................22, 29/30 March

TEAM LEADING................................5, 12/13 April

SOCIAL MEDIA BUSINESS.............. 3, 10/11 April

CUSTOMER SERVICE.....................18, 24/25 April

SOCIAL MEDIA BUSINESS............... 3, 10/11 May

CUSTOMER SERVICE............................2, 8/9 May

MANAGEMENT...................................8, 15/16 May

MANAGEMENT.................................5, 12/13 June

PRINCIPLES OF SALES ................. 8, 15/16 June

SOCIAL MEDIA BUSINESS.............14, 22/23 June

TEAM LEADING.................................5, 12/13 July

PRINCIPLES OF SALES ................. 14, 20/21 July

 

Peterborough:.........3 day courses

PRINCIPLES OF SALES..................6,15/16 March

CUSTOMER SERVICE.................. 22, 29/30 March

MANAGEMENT ............................20, 27/28 March

SOCIAL MEDIA - BUSINESS........14, 23/24 March

MANAGEMENT ................................3, 10/11 April

CUSTOMER SERVICE.....................20, 27/28 April

TEAM LEADING .............................19, 25/26 April

TEAM LEADING .............................- 4, 11/12 May 

SOCIAL MEDIA - BUSINESS.............9, 16/17 May

CUSTOMER SERVICE.......................6, 13/14 June

SOCIAL MEDIA - BUSINESS..........19, 26/27 June

MANAGEMENT ..............................21, 29/30 June

TEAM LEADING ....................-......... 3, 10/11 July 

PRINCIPLES OF SALES................ 19, 26/ 27 July

 

Bury St Edmunds: ..3 day courses

TEAM LEADING ...............................6, 13/14 March

CUSTOMER SERVICE.......................3, 10/11 April

PRINCIPLES OF SALES ....................4, 11/12 May

SOCIAL MEDIA - BUSINESS .............6, 13/14 July

 

 

Stansted: ..........................3 day courses

SOCIAL MEDIA - BUSINESS ............5, 12/13 April

TEAM LEADING...............................18, 25/26 May

MANAGEMENT ....................... ............1, 7/8 June

PRINCIPLES OF SALES ................... 4, 10/11 July

 

 

Spalding: .............. .3 day courses

SOCIAL MEDIA- BUSINESS..........7, 16/17 March 

MANAGEMENT .................. ................2, 9/10 May 

PRINCIPLES OF SALES .................... 1, 8/9 June 

CUSTOMER SERVICE .......................5, 12/13 July

 

King's Lynn: ...........3 day courses

MANAGEMENT .................. ............3, 9/10 March

PRINCIPLES OF SALES ................. 4, 12/13 April

CUSTOMER SERVICE .....................16, 23/24 May

TEAM LEADING...............................9, 15/16 June 

SOCIAL MEDIA- BUSINESS............12, 17/18 July 

 

COURSES

Customer Service Excellence (3 Days)

A course pass will secure you EDEXCEL accredited units of training: Level 2

Customer Service Excellence Units (at Level 2) are vital for the continued growth and success of your business. By training your staff in customer service and communicating with customers we will equip them with the skills and know how to drive customer loyalty. 

Our training can have a direct impact on where your customers choose to spend their money.

3 day courses (Day 1 of course and then 2 course Days the following week) in customer service excellence at a venue near you. 

The course will secure you EDEXCEL accredited training in the following units at Level 2 (L2)

Accredited Units at Level 2 (L2)

  • Understanding Customers (L2)
  • Principles of customer service (L2)
  • Understand employer organisations (L2) 
  • Manage personal performance and development (L2) 

 

The following areas will be covered in the 4 units above: 

  • Understanding what good customer service looks like 
  • Understanding customer service delivery 
  • Communicating with customers 
  • Understanding how to support customer service improvements 
  • Understanding how to handle customer problems 
  • Social media in customer service delivery 

 

Click the link below to view more & then register your interest

Register>> Cambridge, 1st, 8th/9th March 2017

Register>> Cambridge, 18th, 24th/25th April 2017

Register>> Cambridge, 2nd, 8th/9th May 2017

Register>> Peterborough, 22nd, 29th/30th March 2017

Register>> Peterborough, 20th, 27th/28th April 2017

Register>> Peterborough, 6th, 13th/14h June 2017

Register>> Spalding, 5th, 12th/13th July 2017

Register>> Bury St Edmunds, 3rd, 10th/11th April 2017

Register>> King's Lynn, 16th, 23rd/24th May 2017

 

Additional Information

We have spread the 3 course days over 2 weeks ( day 1 in the first week and days 2 and 3 in the second week) to ensure that your staff are not away from your business in one block for too long and to ensure there is enough qualitative time undertaking the required hours to achieve the accredited units both on the course, and gathering evidence of applying their new skills in the workplace. 

We’ll provide qualified trainers, refreshments and lunch together with the expertise and insights required to raise your customer service levels. 

You will benefit from increased skills, will achieve unit qualifications through ongoing acceptable course assessments, and your customers will benefit from an improved customer interaction.

Call Centre: 01245 254875 | Email: shortcourses@ixionholdings.com


Principles of Sales & Online Selling (3 Days)

A course pass will secure you EDEXCEL accredited units of training at Level 2

Sales are the lifeblood of your organisation. We talk about individuals being “born sales people” but at Ixion we believe that the principles of sales are a discipline that can be taught like any other. If you want to drive revenues and increase your bottom line, then this is the course for you and your sales team.

This three-day programme is an intermediate level course designed for business owners and sales professionals wishing to raise their game.

3 day courses (Day 1 of course and then 2 course Days the following week) in sales techniques and processes.

Your sales staff will achieve EDEXCEL accredited training in the following units at Level 2.

Accredited Units at Level 2 (L2)

  • Understanding the sales environment (L2)
  • Understanding sales techniques and processes(L2)
  • Customer service sales (L2)
  • Principles of online selling (L2)

 

With the following areas being covered in the 4 units above:

  • Understanding the sales cycle
  • Understanding the buyer decision-making process
  • How to generate and qualify sales leads
  • How to segment customers
  • Inbound & outbound telephone sales
  • Selling face to face and selling online
  • How to close a sale
  • Overcoming objections
  • How to process sales orders 

 

Click the link below to view more & then register your interest

Register >> Bury St Edmunds, 4th, 11th/12th May 2017

Register >> Peterborough, 6th, 15th/16th March 2017

Register >> Peterborough, 19th, 26th/27th July 2017

Register >> King's Lynn, 4th, 12th/13th April 2017

Register >> Spalding, 1st, 8th/9th June 2017

Register >> Stansted, 4th, 10th/11th July 2017

Register >> Cambridge, 8th, 15th/16th June 2017

Register >> Cambridge, 14th, 20th/21st July 2017

Additional Information

We have spread the 3 course days over 2 weeks ( day 1 in the first week and days 2 and 3 in the second week) to ensure that your staff are not away from your business in one block for too long and to ensure there is enough qualitative time undertaking the required hours to achieve the accredited units both on the course, and gathering evidence of applying their new skills in the workplace.

We’ll provide qualified trainers, refreshments and lunch together with the expertise and insights required to raise your Sales levels.

You will benefit from increased skills, will achieve unit qualifications through ongoing acceptable course assessments and your business will benefit from a more capable sales team. 

Call Centre: 01245 254875 | Email: shortcourses@ixionholdings.com


Leadership and Management (3 Days)

A course pass will secure you EDEXCEL accredited units of training at Level 3

People and the talent they represent are the ultimate source of your competitive advantage. It makes sense that leadership and management are essential skills for your senior staff to master to support a successful and motivated workforce.

3 day courses (Day 1 of course and then 2 course Days the following week) in improving management skills at a venue near you. 

The course will secure you EDEXCEL accredited training in the following units at Level 3.  

Accredited Units at Level 3 (L3)

  • Principles of people management (L3)
  • Principles of leadership and management (L3)

 

With the following areas being covered in the two units above; 

  • Leadership styles and models 
  • Motivation models and their application 
  • Understanding the principles and the impact of effective decision making 
  • Using information and metrics for decision making 
  • Planning, coordinating and controlling work 
  • Performance measures and models 

Click the link below to view more & then register your interest

Register >> Spalding, 2nd, 9th/10th May 2017

Register >> Stansted, 1st, 7th/8th June 2017

Register >> King's Lynn, 3rd, 9th/10th March 2017

Register >> Cambridge, 15th, 23rd/24th March 2017

Register >> Cambridge, 8th, 15th/16th May 2017

Register >> Cambridge, 5th, 12th/13th June 2017

Register >> Peterborough, 20th, 27th/28th March 2017

Register >> Peterborough, 3rd, 10th/11th April 2017

Register >> Peterborough, 21st, 29th/30th June 2017

 

Additional Information

We have spread the 3 course days over 2 weeks ( day 1 in the first week and days 2 and 3 in the second week) to ensure that your staff are not away from your business in one block for too long and to ensure there is enough qualitative time undertaking the required hours to achieve the accredited units both on the course, and gathering evidence of applying their new skills in the workplace. 

We’ll provide qualified trainers, refreshments and lunch together with the expertise and insights required to raise your customer service levels.

You will benefit from increased skills, will achieve unit qualifications through ongoing acceptable course assessments and your business will benefit from the management skills acquired to lead and manage staff and teams. 

Call Centre: 01245 254875 | Email: shortcourses@ixionholdings.com